FAQ

Can I change the delivery address later?

Unfortunately that is not possible.

Please check all data carefully before placing your order. 

If there is only a typographical error, please contact contact@trettonvintage.com as soon as possible.

Which payment methods do you offer?

Credit card (Visa, Mastercard, American Express).

Where do you ship from?

All orders are shipped from Germany.

We ship to:

all EU Countries
Norway
Switzerland
Great Britain
USA
Canada
Saudi Arabia
UAE
Qatar
Australia
New Zealand

All orders are insured and shipped with tracking number via DHL or UPS.

How long does it take to process the order?

Each order will be shipped within 3-7 business days of receipt of order.

How long does delivery take?

Shipping within Germany usually takes 1-2 working days.

International packages take an average of 7-20 days to be delivered. In exceptional cases, delivery can take up to 50 days.

Shipping costs:

Shipping within the EU: Free

Shipping to the US: $20

Shipping to Canada:  40 CAD

Shipping to Switzerland: 15 CHF

Shipping to Monaco: Free

Shipping to Norway: 180 NOK

Shipping to the UK: £15

Shipping to Australia: 50 AUD

Shipping to New Zealand: 55 NZD

Shipping to Saudi Arabia: 120 SAR

Shipping to Qatar: 120 QAR

Shipping to UAE: 120 AED

Duties and Taxes:

Deliveries outside the European Union may incur local customs duties and taxes, as well as costs for money transfers through credit institutions (e.g. bank transfer or exchange rate fees). The buyer bears these possible additional charges. If you have any further information or questions, please contact your responsible bank or customs office. If you cannot find your desired destination country in our overview, please send us an inquiry to contact@trettonvintage.com and we will try to make an individual delivery possible.

If the package is returned to us:

Please note: If you refuse to accept the package or you don't pay the customs fee or you made a mistake with the address or any other reason which is your responsibility and the package returns to us, you will have to cover the costs of the return. You also have to cover additional shipping costs of sending the package to you again.

Condition 

All items are carefully checked. In the online shop you will only find items that meet our high quality standards.

Please note that this is not a new item. The items are vintage goods, which are always in good, well-kept condition.

Each product description states the condition of the item.

Are the items authentic?

All of our vintage items are carefully inspected before they go live on our shop. We have a lot of knowledge of vintage designer items and all items are checked for inconsistencies in detail. We would never offer you items, that leave a doubt about their authenticity.

Contact

For questions of any kind we are at your disposal at contact@trettonvintage.com .

You will usually receive an answer within 24 hours.